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Artificial Intelligence   | Microsoft Copilot | Copilot for SERVICE

Artificial Intelligence   | Microsoft Copilot | Copilot for Service

Enhance Customer Service Experiences

Use Copilot for Service to leverage generative AI for boosting agent productivity and increasing efficiency with Exigo Tech

Enable AI-powered Conversations

Transform customer interactions and improve service by bringing AI to your operations with Copilot for Service

Resolve Customer Issues Quickly with Generative AI

CORE OFFERINGS

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AI-powered Data Integration

Copilot for Service enables you to harness generative AI for seamless data integration across all sources. With integrations for trusted websites, knowledge base articles, and popular CRM and contact centre systems, Copilot connects to all your data, ensuring comprehensive access and utilisation. This enables AI-powered conversations that enhance service experiences without the need to replace your existing solutions, thereby maximising the effectiveness of your service operations.

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AI-driven Support

Copilot for Service provides AI-powered support directly within Microsoft 365 apps like Outlook and Teams, enabling agents to summarise cases, update CRM records, and draft emails without leaving their workflow. This accelerates onboarding and improves case resolution efficiency, allowing agents to focus more on customer interactions and less on administrative duties. It also allows agents to get generative AI-powered answers, resulting in a more efficient and effective service operation, boosting overall productivity and customer satisfaction.

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Intelligent Response Suggestions

With intelligent response suggestions, Copilot for Service provides agents with context-aware replies tailored to specific customer issues. This feature integrates seamlessly with your knowledge base, pulling accurate and relevant information to assist agents in resolving issues quickly. By offering precise responses based on historical data and customer interactions, Copilot ensures that customers receive accurate and helpful answers, enhancing their trust in your service.

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Customisation of AI Assistant

Copilot for Service offers AI assistant that can be tailored to fit the specific needs of your business. You can configure the AI assistant to manage content sources, generate real-time responses, and define conversational behaviours such as greeting messages. This flexibility ensures that the AI assistant aligns with your unique service processes and objectives. By customising Copilot for Service, businesses can maximise its impact on their customer service operations, ensuring that agents are equipped with the tools they need to deliver best-in-class service.

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Proactive Service Enhancement

AI-driven Insights offered by Copilot for Service help service teams make informed decisions and improve their service strategies. By analysing large volumes of customer data, it identifies patterns and trends that can be used to enhance service delivery. These insights enable service teams to proactively address customer issues, optimise workflows, and improve overall service quality. With AI-driven insights, businesses can continuously refine their customer service operations to meet evolving customer needs.

Utilise Generative AI Capabilities to Elevate Your Service Operations and Win Customers’ Trust with Copilot for Service  

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Vinay Joshi
Niten Devalia

Sales Director

Vinay Joshi
Vinay Joshi
Vinay Joshi

Head of Sales – Application Services

Vinay Joshi
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