Australia
Singapore
Philippines
IndiaArtificial Intelligence | Microsoft Copilot | Copilot for SERVICE
Artificial Intelligence | Microsoft Copilot | Copilot for Service
Enhance Customer Service Experiences
Use Copilot for Service to leverage generative AI for boosting agent productivity and increasing efficiency with Exigo Tech
Enable AI-powered Conversations
Transform customer interactions and improve service by bringing AI to your operations with Copilot for Service
Copilot for Service transforms the way businesses handle customer service by leveraging advanced AI technologies and boosting agent productivity. Seamlessly integrating with Microsoft 365, Dynamics 365 Customer Service, and your existing customer service framework, Copilot for Service streamlines your service resolution processes, enhancing efficiency, accuracy, and customer satisfaction. Additionally, it is customisable to fit your business needs, maximising its impact. With Copilot for Service, service teams get AI-driven insights to automate routine tasks, access real-time assistance, and deliver personalised support.
Choosing Copilot for Service means investing in a solution that not only enhances your customer service capabilities but also empowers your agents to perform at their best. With its generative AI capabilities, seamless integration, and customisable options, Copilot for Service is the ideal partner for modernising your customer service operations.
At Exigo Tech, we enable businesses to maximise the impact and leverage the advanced AI capabilities of Copilot for Service to improve overall customer service operations. Our team customises and implements Copilot for Service into your existing customer service framework, ensuring a seamless transition and immediate benefits.
Resolve Customer Issues Quickly with Generative AI
CORE OFFERINGS
Copilot for Service enhances various aspects of the customer service environment through AI-driven solutions. Its capabilities enable businesses to deliver fast, accurate, and personalised support, ensuring a smooth customer experience and loyalty.
- AI-powered Data Integration
- AI-driven Support
- Intelligent Response Suggestions
- Customisation of AI Assistant
- Proactive Service Enhancement
AI-powered Data Integration
Copilot for Service enables you to harness generative AI for seamless data integration across all sources. With integrations for trusted websites, knowledge base articles, and popular CRM and contact centre systems, Copilot connects to all your data, ensuring comprehensive access and utilisation. This enables AI-powered conversations that enhance service experiences without the need to replace your existing solutions, thereby maximising the effectiveness of your service operations.
AI-driven Support
Copilot for Service provides AI-powered support directly within Microsoft 365 apps like Outlook and Teams, enabling agents to summarise cases, update CRM records, and draft emails without leaving their workflow. This accelerates onboarding and improves case resolution efficiency, allowing agents to focus more on customer interactions and less on administrative duties. It also allows agents to get generative AI-powered answers, resulting in a more efficient and effective service operation, boosting overall productivity and customer satisfaction.
Intelligent Response Suggestions
With intelligent response suggestions, Copilot for Service provides agents with context-aware replies tailored to specific customer issues. This feature integrates seamlessly with your knowledge base, pulling accurate and relevant information to assist agents in resolving issues quickly. By offering precise responses based on historical data and customer interactions, Copilot ensures that customers receive accurate and helpful answers, enhancing their trust in your service.
Customisation of AI Assistant
Copilot for Service offers AI assistant that can be tailored to fit the specific needs of your business. You can configure the AI assistant to manage content sources, generate real-time responses, and define conversational behaviours such as greeting messages. This flexibility ensures that the AI assistant aligns with your unique service processes and objectives. By customising Copilot for Service, businesses can maximise its impact on their customer service operations, ensuring that agents are equipped with the tools they need to deliver best-in-class service.
Proactive Service Enhancement
AI-driven Insights offered by Copilot for Service help service teams make informed decisions and improve their service strategies. By analysing large volumes of customer data, it identifies patterns and trends that can be used to enhance service delivery. These insights enable service teams to proactively address customer issues, optimise workflows, and improve overall service quality. With AI-driven insights, businesses can continuously refine their customer service operations to meet evolving customer needs.
Utilise Generative AI Capabilities to Elevate Your Service Operations and Win Customers’ Trust with Copilot for Service
Start Your Copilot Journey Today
TALK TO OUR EXPERTS
Partner Ecosystem
HOW WE DO IT
“Our association with Exigo Tech enabled us to automate our manual HR processes to improve our productivity and efficiency levels. The Exigo Tech team listened to our needs carefully and followed a step-by-step approach to implementation.”
LATEST THINKING
