How Exigo Tech Improved Business Processes and Increased Productivity for a Leading Property Management Company
Exigo Tech created a technology enabled infrastructure for the property management company which helped them deliver value to their customers.
LOCATION
Australia
SERVICES
Cloud, Custom Development & Integration
A Property Management Company Streamlined their Business Processes with Customised Solutions from Exigo Tech
Our Customer is the largest provider of property information, analytics and property-related risk management services in Australia and New Zealand. With a database of more than 4 billion property decision points and the ability to turn mountains of data into valuable insights, our customer helps individuals and businesses make informed decisions.
Our customer had an internal process for survey and quality assurance which ensured that customers were getting the best out the organisation and its people. But it was a long-drawn process which required many man-hours for checks and forms that could not be customised. Moreover, their internal database was on a legacy system which could not provide quick data analytics. With a team growing globally, our customer needed to optimise their business tools and become more agile and efficient for their customers.
The Solution
Exigo Tech stepped in to help the customer streamline their quality assurance process after a study of the current process and internal systems. An online open source survey tool was suggested with customisations to improve the quality assurance process.
With this tool, the team could edit questionnaires as per their need and send it as per their requirement. Manual work done by the team was drastically reduced freeing up time for more important business processes. Migration of the legacy Access based system to a web-based system helped manage their audit process and in turn helped the quality assurance and provided better analytics. The system proved to be very effective for its users as they could directly feed audit related data without the auditors needing to fill in the data into the system.
With custom solutions from Exigo Tech, our customer saved on costs due to the use of open source technology and improved its business process.
Quality Assurance
Customisation
Online Survey
Migration
Audit Management
"Our association with Exigo Tech enabled us to automate our manual HR processes to improve our productivity and efficiency levels. The Exigo Tech team listened to our needs carefully and followed a step-by-step approach to implementation."
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"Exigo Tech was instrumental in designing and implementing our WAN infrastructure. They catered to our requirements after understanding our specific needs."
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"Exigo Tech created a highly complicated logistics platform for us, that enabled us to manage the entire logistics process properly. We have benefitted from their flawless and detail-oriented approach."
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"Rhino Rack has gained a trusted advisor in Exigo Tech to advise and assist with all of our business requirements. We are looking forward to continuing our relationship with Exigo Tech."
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"Cenversa has been working with Exigo Tech to move the file server and intranet to the cloud. They came up with a secure and scalable customer and supplier centric architecture in a structured format."
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"Exigo Tech is highly recommended from the Polyseal Group for all your IT requirements. They listened to our requirements carefully and delivered solutions to increase our productivity and end user experience."
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"We liked Exigo Tech’s clear understanding of what needs to be achieved and knowing ways to improve the user experience in building custom applications for us."
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The Business Need
Legacy Access based system upgrade
Editable survey forms
Better team hand-holding
Enhance customer relations
The Business Benefits
With the new solution, our customer continues to help identify and manage growth opportunities, improve performance and mitigate risk for its customers. Audit management is now a breeze along with new audit executions.
Cost savings
Customised survey
Effective audits
Internal process streamlined
Time savings
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