Exigo Tech Enhances Customer Engagement by 15-25% for St. Agnes Catholic Parish with Dynamics Sales and Customer Service

The Solution

Exigo Tech was chosen as a technology partner to evaluate the current technology structure and suggest the future roadmap. After doing a thorough investigation of the existing infrastructure, Exigo Tech understood that St. Agnes Catholic Parish was already using Office 365 and moving them to Microsoft Dynamics 365 would cater to their exact requirements. 

Exigo Tech, as a solution partner, worked with St. Agnes Catholic Parish and designed a solution that caters to their requirement and prepares them for future technology adoption. The solution was deployed in several phases to ensure that the tailored solution addressed the exact concerns of St. Agnes Catholic Parish.  

The first phase includes the implementation of a core finance system and second phase revolves around customer engagement and further implementation of finance module. In the first phase, Dynamics 365 Business Central will be implemented to streamline different processes such as finance, accounting, budgeting and forecasting. The application supports the integration with the bank and automates several other finance activities. The second phase will include the deployment of Microsoft Dynamics Sales and Customer Service module. The professionals at St. Agnes Catholic Parish will use the module for marketing, customer engagement and more. It will also be used to manage the enquiries raised by the elderly regarding their services or packages.