APPLICATIONS | DYNAMICS 365 SERVICE

APPLICATIONS
DYNAMICS 365 SERVICE

Unlock Maximum Customer Satisfaction

Enhance customer satisfaction, improve field service, and empower your team with remote assist through Dynamics 365 Service module

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TRANSFORM YOUR SERVICE OPERATIONS

Deliver Exceptional Customer Service Experiences with Dynamics 365 Service and Exigo Tech

Dynamics 365 Service is a comprehensive solution that combines customer service, field service, and remote assist capabilities to provide a seamless service experience to customers. With Dynamics 365 Service, businesses can enhance customer satisfaction, reduce service costs, increase productivity, and can manage all aspects of service delivery from one single platform. Personalised and omnichannel customer experiences provided by Dynamics 365 Service help to build customer loyalty.

Exigo Tech, a Microsoft Solutions Partner offers customised Dynamics 365 Service solutions to meet the unique needs of businesses across industries. With our deep expertise in Microsoft technologies and project management, we help businesses to optimise their service operations and drive success.

FEATURES OF D365 SERVICE

Dynamics 365 Service includes three important applications: Customer Service, Field Service, and Remote Assist. Here’s how each application can benefit your business by improving the customer experience.

Customer Service

Dynamics 365 Customer Service enables businesses to deliver personalised and efficient customer service experiences across multiple channels. Agents can provide faster resolution to customer queries by leveraging the capabilities of AI and automation. With features such as self-service portals, chatbots, and case and knowledge management, businesses can streamline customer service processes and deliver personalised support to customers. Easy tracking and management of customer interactions also improve overall customer service and drives customer retention. Additionally, a centralised platform helps businesses to maintain all customer interactions and queries in a single place, allowing for consistent service even when the assigned agents change. Dynamics 365 Customer Service enables businesses to build strong customer relationships, increase customer loyalty, and improve overall business performance.

Field Service

Dynamics 365 Field Service helps businesses to manage field service operations efficiently. The platform provides features such as scheduling, dispatching, inventory management, and mobile access to help businesses to reduce response times, reduce costs and increase customer satisfaction. Real-time updates and collaboration tools allow businesses to ensure that the field service teams are delivering high-quality service to customers. Dynamics 365 Field Service empowers you to be proactive and handle and resolve service-related issues before your customers become aware of them. With Dynamics 365 Field Service, businesses can automate and optimise service delivery, from dispatching technicians to managing work orders and scheduling preventative maintenance. Dynamics 365 Field Service also integrates with other Microsoft products, such as Dynamics 365 Customer Service and Power Platform, to provide businesses with a complete end-to-end solution for customer service and field operations.

Remote Assist

Dynamics 365 Remote Assist is a powerful tool that allows technicians, customers, and experts to remotely collaborate and troubleshoot issues in real-time using mixed reality (MR) technology. This is useful in guiding field technicians through complex tasks, such as repairs or maintenance of new systems. Remote Assist provides features such as video calling, annotations, and holographic visualisation to provide real-time guidance to customers and technicians to improve service delivery. With these features, a significant amount of travel costs can be saved as the support can be provided virtually, which improves the service quality and efficiency. Dynamics 365 Remote Assist is compatible with a range of devices such as HoloLens, iOS, and Android, allowing teams to collaborate effectively from anywhere, at any time.

Vinay Joshi

Head of Sales – Application Services

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Nag Varma

D365 Practice Manager

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CASE STUDIES

STORIES OF IMPACT

Cook's Plumbing Boosts Productivity with 40% Reduction in Administrative Costs

Exigo Tech Enhances Customer Engagement by 15-25% for St. Agnes Catholic Parish with Dynamics Sales and Customer Service

Mail Call Couriers Achieve 40% Reduction in Costs with Custom Mobile Application Solution from Exigo Tech

Tailored Dynamics
365 Service solutions

Exigo Tech provides Dynamics 365 Service solutions that are tailored to meet the unique needs of businesses across industries. Our solutions are designed to help businesses optimise their customer service, field service, and remote assist operations for maximum performance and success. A seamless customer service experience results in improved customer satisfaction.

Expert
implementation and support

Exigo Tech offers expert implementation and support services to help businesses get the most out of Dynamics 365 Service. Our team works closely with businesses to provide customised Dynamics 365 Service solutions to fit business requirements. Our support services ensure that businesses get the most out of their investment in Dynamics 365 Customer Service, with ongoing support to address any issues that may arise.

Custom development
and configuration

Exigo Tech provides custom development and configuration services to help businesses tailor their Dynamics 365 Service solutions to meet their unique needs. Our team assists businesses in the integration of third-party applications with Dynamics 365 Service to enhance its capabilities.

Training and
maintenance

At Exigo Tech, we recognise the significance of ensuring that our customers have the right training to effectively manage their Dynamics 365 Service solutions. We offer implementation with training for your workforce on how to use Dynamics 365 Service effectively. We also offer ongoing maintenance services to keep the Dynamics 365 Service solutions up to date and optimised so that businesses can focus on delivering exceptional service experiences while we handle the technicalities.

OUR DELIVERY MODEL

HOW WE DO IT

Managed
Services

Professional
Services

Project
Services

Procurement
Services

Service Delivery
Management

Devops

Design
Thinking

DYNAMICS 365 GUIDE

Discover more about a single solution for all your business needs.

“Exigo Tech created a highly complicated logistics platform for us, that enabled us to manage the entire logistics process properly. We have benefitted from their flawless and detail-oriented approach.”

“Our association with Exigo Tech enabled us to automate our manual HR processes to improve our productivity and efficiency levels. The Exigo Tech team listened to our needs carefully and followed a step-by-step approach to implementation.”

“Exigo Tech was instrumental in designing and implementing our WAN infrastructure. They catered to our requirements after understanding our specific needs.”

“Rhino Rack has gained a trusted advisor in Exigo Tech to advise and assist with all of our business requirements. We are looking forward to continuing our relationship with Exigo Tech.”

“Cenversa has been working with Exigo Tech to move the file server and intranet to the cloud. They came up with a secure and scalable customer and supplier centric architecture in a structured format.”

“We liked Exigo Tech’s clear understanding of what needs to be achieved and knowing ways to improve the user experience in building custom applications for us.”

“Exigo Tech is highly recommended from the Ployseal Group for all your IT requirements. They listened to our requirements carefully and delivered solutions to increase our productivity and end user experience.”

SOME OF OUR CUSTOMERS